Question 1

Is PaySquirl a bank?

Accepted Answer

PaySquirl Limited is not a bank and is not presently authorized to provide money services. An application to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) for registration as a money services business remains pending (reference: PENDING). Until registration is granted, PaySquirl Limited does not offer or provide the services described on this website. Information here is general and is not an offer or solicitation.

Question 2

Who is the service for?

Accepted Answer

Business clients. Companies use PaySquirl to collect, convert, hold and pay across corridors. Individuals do not open retail accounts on their own. Recipients are onboarded by the business that needs to pay them.

Question 3

What does a business account do?

Accepted Answer

It is the operating account for payroll, receivables, local payments in local currency and overseas cash flow — in one dashboard at the client dashboard.

Question 4

How do payout wallets work?

Accepted Answer

Wallets are a disbursement tool. The business client onboards recipients and funds the wallets. Recipients can hold the balance, send it to themselves or spend it on a card. This is not a consumer bank product.

Question 5

What is Multi-IBAN Manager?

Accepted Answer

Dedicated virtual accounts so a business can collect, reconcile and pay across SEPA, Faster Payments and SWIFT from one platform.

Question 6

What does the eCommerce suite cover?

Accepted Answer

Merchant operating accounts, multi-currency balances and recipient wallets for online businesses that sell and pay across North America, the UK, the EU/EEA, Asia and Africa.

Question 7

How does foreign exchange work?

Accepted Answer

FX sits on the same account. Convert collected funds into the currency you will pay or hold, then send on local rails where the corridor supports it. It is account FX, not a standalone trading product.

Question 8

Do you issue cards?

Accepted Answer

Yes. Business clients can issue branded prepaid, gift or debit cards — physical and virtual — under their programme, with spend controls for employees, customers or recipients.

Question 9

Which regions and rails are in scope?

Accepted Answer

Coverage is North America, the United Kingdom, the EU/EEA, Asia and Africa. Rails include local payments, SEPA, Faster Payments and SWIFT. Availability follows the client programme.

Question 10

Which other currencies can be received or converted?

Accepted Answer

Alongside core operating currencies, further currencies may be received or converted through alternative payment methods and supported pairs, including JPY, ILS, TRY, NGN, GHS, UGX, KES, ZAR, XOF, MWK, RWF, XAF, TZS, ZMW, USDT and USDC.

Question 11

What is PaySquirl’s regulatory status?

Accepted Answer

PaySquirl Limited is an Ontario corporation (Company No. 1001622574). FINTRAC MSB registration is pending. FINTRAC Reference number: PENDING. Intended services include payment service provider, money transferring, and dealing in foreign exchange and virtual currency.

Question 12

How do I apply or get support?

Accepted Answer

Speak with the team on the contact page or start in the client dashboard. Existing clients can open a ticket in the dashboard. Complaints follow the published complaints procedure.

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